15:23 Your Question: Please remove ns3.speedydns.net from this domain
casinospielefree.de
15:23 Please wait, an operator will be with you shortly.
15:24 You are now chatting with Irina Zagarina - Domains Support
15:24 Irina Zagarina: Hello! Thank you for contacting our Live Chat Support!
15:24 Deepak Purohit: hi Please remove ns3.speedydns.net from this domain
casinospielefree.de
15:24 Irina Zagarina: Thank you for the domain name provided. One moment, please. I will check
15:25 Irina Zagarina: In order to verify your account please provide me with 1) your Namecheap username and 2) your Support PIN. You can find it here: https://manage.www.namecheap.
15:25 Deepak Purohit: 9006
15:25 Deepak Purohit: tommy32
15:26 Irina Zagarina: Thank you for your cooperation. One moment, please, I will remove the nameservers for your domain name
15:26 Deepak Purohit: please remove only ns3.speedydns.net
15:27 Irina Zagarina: Sure, one moment, please
15:34 Deepak Purohit: there
15:34 Irina Zagarina: I am sorry keeping you waiting. Yes, I am with you
15:35 Irina Zagarina: I did not manage to remove this NS record and the registry declines this request
15:36 Irina Zagarina: In order to remove this NS record you need to contact your hosting provider firs and ask them to remove this NS record from the zone-file for your domain
15:36 Irina Zagarina: Only after it is removed there, it will be possible to remove this record on our side
15:38 Deepak Purohit: can you change it?
15:38 Deepak Purohit: in any by default setting
15:38 Irina Zagarina: I cannot change it for you. You need to change it in your hosting account
15:39 Deepak Purohit: I didn't hosted this domain yet in my account
15:40 Deepak Purohit: I do not know why it's showing this template
15:41 Irina Zagarina: At the moment you can switch your domain to our defult nameservers, however, it will not be possible to point your domain just to ns1.speedydns.net andns2.speedydns.net
15:41 Deepak Purohit: OK switch it to defult nameservers
15:43 Irina Zagarina: One moment, please
15:47 Irina Zagarina: Thank you for your kind waiting. At the moment it is not possible to switch your domain to our default system. the issue can happen due to invalid contact information for your domain
15:47 Irina Zagarina: As i can see you have Indian admin contact information for your domain
15:48 Irina Zagarina: Due to this, the registry can suspend your domain
15:48 Deepak Purohit: so is there any solution for this situation?
15:49 Irina Zagarina: First, you need to change the contact information for your domain
15:49 Irina Zagarina: You can do it here: https://manage.www.namecheap.
16:00 Irina Zagarina: Please let me transfer our chat session to another support representative for further assistance.
16:02 Irina Zagarina: Attempting to transfer the chat to "Anna Kh."
16:02 Anna Kh.: Hello Deepak!
16:02 Anna Kh.: I will assist you further.
16:02 Anna Kh.: Please give me a few minutes to check your previous conversation.
16:06 Anna Kh.: Thank you for staying online, Deepak!
16:06 Anna Kh.: As far as I can see, you were advised to update contact details for your domain name in order for it not to be suspended by the domain Registry.
16:06 Anna Kh.: Would you please specify if this was completed?
16:06 Deepak Purohit: no can you change it to me
16:07 Deepak Purohit: can you change contact details for me
16:08 Anna Kh.: Sure, I will be glad to help.
16:08 Deepak Purohit: as I am not familiar with german conatct details
16:09 Anna Kh.: Please note that Administrative contacts for .DE domain names should be valid and up-to-date.
16:10 Anna Kh.: May I know if you have the possibility to provide valid and up-to-date German contact details for Administrative contact information?
16:11 Deepak Purohit: sorry I didn't have any valid contact in german
16:14 Deepak Purohit: that is why I am asking you to fill details for me
16:15 Anna Kh.: I see. I would like to mention that it is highly recommended to provide German contact details. Unfortunately, we do not have the possibility and authorization to fill in these details for you, despite all our desire to help you.
16:18 Deepak Purohit: then provide me any solution for this situation
16:19 Deepak Purohit: I contact my hosting provider also they said to do changes I have to prove them ownership of this domain
16:19 Deepak Purohit: and to prove ownership i have to remove the nameserver ns3.speedydns.netfrom the domain's nameservers at the domain registrar.
16:22 Anna Kh.: Deepak, to my regret we as your domain registrar do not provide such an option as indicating fake Administrative contact details for your .DE domain names.
16:22 Anna Kh.: During checkout process, each registrant has to provide German administrative contacts and they confirm this when checking out with the corresponding option.
16:23 Anna Kh.: As for your nameservers, kindly inform your hosting provider that due to technical peculiarities of .DE domain names, nameservers cannot be removed from domain configuration like it is possible for some other domain names.
16:23 Anna Kh.: Each nameserver for .DE domain names communicates certain part of the zone file, and it is not possible to remove one of them (e.g. ns3.speedydns.net) if this nameserver still contains some information about the domain zone file.
casinospielefree.de
15:23 Please wait, an operator will be with you shortly.
15:24 You are now chatting with Irina Zagarina - Domains Support
15:24 Irina Zagarina: Hello! Thank you for contacting our Live Chat Support!
15:24 Deepak Purohit: hi Please remove ns3.speedydns.net from this domain
casinospielefree.de
15:24 Irina Zagarina: Thank you for the domain name provided. One moment, please. I will check
15:25 Irina Zagarina: In order to verify your account please provide me with 1) your Namecheap username and 2) your Support PIN. You can find it here: https://manage.www.namecheap.
15:25 Deepak Purohit: 9006
15:25 Deepak Purohit: tommy32
15:26 Irina Zagarina: Thank you for your cooperation. One moment, please, I will remove the nameservers for your domain name
15:26 Deepak Purohit: please remove only ns3.speedydns.net
15:27 Irina Zagarina: Sure, one moment, please
15:34 Deepak Purohit: there
15:34 Irina Zagarina: I am sorry keeping you waiting. Yes, I am with you
15:35 Irina Zagarina: I did not manage to remove this NS record and the registry declines this request
15:36 Irina Zagarina: In order to remove this NS record you need to contact your hosting provider firs and ask them to remove this NS record from the zone-file for your domain
15:36 Irina Zagarina: Only after it is removed there, it will be possible to remove this record on our side
15:38 Deepak Purohit: can you change it?
15:38 Deepak Purohit: in any by default setting
15:38 Irina Zagarina: I cannot change it for you. You need to change it in your hosting account
15:39 Deepak Purohit: I didn't hosted this domain yet in my account
15:40 Deepak Purohit: I do not know why it's showing this template
15:41 Irina Zagarina: At the moment you can switch your domain to our defult nameservers, however, it will not be possible to point your domain just to ns1.speedydns.net andns2.speedydns.net
15:41 Deepak Purohit: OK switch it to defult nameservers
15:43 Irina Zagarina: One moment, please
15:47 Irina Zagarina: Thank you for your kind waiting. At the moment it is not possible to switch your domain to our default system. the issue can happen due to invalid contact information for your domain
15:47 Irina Zagarina: As i can see you have Indian admin contact information for your domain
15:48 Irina Zagarina: Due to this, the registry can suspend your domain
15:48 Deepak Purohit: so is there any solution for this situation?
15:49 Irina Zagarina: First, you need to change the contact information for your domain
15:49 Irina Zagarina: You can do it here: https://manage.www.namecheap.
16:00 Irina Zagarina: Please let me transfer our chat session to another support representative for further assistance.
16:02 Irina Zagarina: Attempting to transfer the chat to "Anna Kh."
16:02 Anna Kh.: Hello Deepak!
16:02 Anna Kh.: I will assist you further.
16:02 Anna Kh.: Please give me a few minutes to check your previous conversation.
16:06 Anna Kh.: Thank you for staying online, Deepak!
16:06 Anna Kh.: As far as I can see, you were advised to update contact details for your domain name in order for it not to be suspended by the domain Registry.
16:06 Anna Kh.: Would you please specify if this was completed?
16:06 Deepak Purohit: no can you change it to me
16:07 Deepak Purohit: can you change contact details for me
16:08 Anna Kh.: Sure, I will be glad to help.
16:08 Deepak Purohit: as I am not familiar with german conatct details
16:09 Anna Kh.: Please note that Administrative contacts for .DE domain names should be valid and up-to-date.
16:10 Anna Kh.: May I know if you have the possibility to provide valid and up-to-date German contact details for Administrative contact information?
16:11 Deepak Purohit: sorry I didn't have any valid contact in german
16:14 Deepak Purohit: that is why I am asking you to fill details for me
16:15 Anna Kh.: I see. I would like to mention that it is highly recommended to provide German contact details. Unfortunately, we do not have the possibility and authorization to fill in these details for you, despite all our desire to help you.
16:18 Deepak Purohit: then provide me any solution for this situation
16:19 Deepak Purohit: I contact my hosting provider also they said to do changes I have to prove them ownership of this domain
16:19 Deepak Purohit: and to prove ownership i have to remove the nameserver ns3.speedydns.netfrom the domain's nameservers at the domain registrar.
16:22 Anna Kh.: Deepak, to my regret we as your domain registrar do not provide such an option as indicating fake Administrative contact details for your .DE domain names.
16:22 Anna Kh.: During checkout process, each registrant has to provide German administrative contacts and they confirm this when checking out with the corresponding option.
16:23 Anna Kh.: As for your nameservers, kindly inform your hosting provider that due to technical peculiarities of .DE domain names, nameservers cannot be removed from domain configuration like it is possible for some other domain names.
16:23 Anna Kh.: Each nameserver for .DE domain names communicates certain part of the zone file, and it is not possible to remove one of them (e.g. ns3.speedydns.net) if this nameserver still contains some information about the domain zone file.
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